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Service Still Sells

Date: Aug 9, 2017

Do you remember when getting great service was something that we all took for granted?

In today’s fast paced, high tech society it seems that great customer service has gone the way of the Dodo bird! Even good service is hard to find. Nothing irks me more than when I am out spending my hard earned dollars and I receive less than average service. This happens all too often. I don’t usually blame the person serving me, I blame the manager for not training that person properly. That does not happen at TNT.

At The Next Trend Designs Inc, we are thriving in the promotional products business after 25 years, because we have never lost sight of the fact the “Service Still Sells”. Yeah, that may sound cliché but it is a fact. We do not pride ourselves on selling T-shirts, drinkware, pens, and mugs. We pride ourselves on selling solutions for our clients. We deliver great ideas, we deliver great logo products, we deliver at a fair price, we add value and we deliver on time……with a big huge smile! Once again, it may sound cliché but it is what we have built our business on. SERVICE! SERVICE! SERVICE!

In this day and age of on-line shopping, I can tell you that we hear many horror stories when it comes to ordering logo merchandise through this medium. Firstly, you do not get to touch and feel the actual product that you are ordering. Secondly, if your logo is put on in an incorrect fashion, guess what? You are stuck with it. Thirdly, will it arrive on time? Maybe? If not. Oh well. No recourse! I know that price is a big factor when placing an order for logo products, but is it worth saving a few pennies per item to pay the bigger price in the end? We don’t believe it is and you won’t either after it happens to you and your company.

Most of the employees of The Next Trend Designs Inc. have been working here for 15 + years and a large number of our clients have been with us for the same amount of time or more. There is no secret to this, just good old fashioned customer service and going the extra mile.  At the end of the day, if you are looking for logo merchandise and want some new and exciting ideas, contact us at 1-800-891-2666. We will deliver for you and you can take that to the bank! That’s my view.

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